Driver Standards

Our expectations

At Ideal Cars, we aim to provide a safe, reliable and professional service for all customers.

To achieve this, we ask all drivers to follow the standards below at all times.

These standards help ensure:

• Good customer experience
• Fair work for all drivers
• Smooth and efficient operations

⏰ Punctuality & Being Ready for Work

We expect all drivers to be ready for work when they go online.

This includes:

• Logging into the Driver Companion on time
• Ensuring your vehicle is ready before starting (fuel, cleanliness, etc.)
• Being prepared to accept bookings promptly
• Avoiding delays that may affect customer wait times

Where possible, drivers should be fully prepared before going online to reduce any disruption to service.

📱 Mobile Phone Use

Mobile phones must be used safely and responsibly.

While a passenger is in the vehicle:

• Phone calls should not be made or answered
• The app should only be used when safe and necessary
• Attention must always remain on driving and passenger safety

Safety of passengers and road users is the top priority.

📻 Vehicle Environment (Radio & Conduct)

We expect all drivers to maintain a professional environment in the vehicle.

This includes:

• No offensive, abusive, or discriminatory language
• No inappropriate or explicit music content
• Keeping volume at a reasonable level
• Being respectful at all times

Customers should feel comfortable and safe during their journey.

🚗 Vehicle Cleanliness

All vehicles must be kept clean and presentable.

Drivers are expected to:

• Keep the interior clean and tidy
• Ensure no rubbish is left in the vehicle
• Maintain a professional appearance of the vehicle exterior
• Regularly clean and maintain the vehicle

A clean vehicle improves customer experience and reflects well on all drivers.

🤝 Customer Assistance

Drivers are expected to assist customers where needed.

This may include:

• Helping elderly passengers in and out of the vehicle
• Assisting with shopping bags or luggage
• Providing extra care for passengers who need support
• Ensuring passengers are comfortable and safe throughout the journey

If a passenger requires additional help, please assist where it is safe to do so.

⭐ Professional Behaviour

All drivers are expected to behave professionally at all times.

This includes:

• Being polite and respectful to customers
• Remaining calm in difficult situations
• Avoiding arguments or confrontation
• Representing Ideal Cars in a positive way

Remember: you are the face of the company during every journey.

📍 Following Instructions & System Use

Drivers should:

• Follow booking instructions carefully
• Use the Driver Companion correctly
• Avoid rejecting jobs without valid reason where possible
• Keep communication with the office clear and respectful

This helps ensure jobs are allocated fairly and efficiently.

🧭 Summary

To maintain high standards across the fleet, all drivers are expected to:

• Be punctual and prepared
• Drive safely and professionally
• Keep vehicles clean and presentable
• Treat customers with respect
• Follow company procedures and dispatch instructions